We accept the following payment cards: Visa, Visa Debit, MasterCard, American Express. We also accept PayPal and prepaid debit cards.

Once you pay for your order and the order is confirmed within one working day excluding weekends.

We accept the following payment cards: Visa, Visa Debit, MasterCard, American Express. We also accept PayPal and prepaid debit cards.

Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf.

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.

If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly

If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your amakel account.

If the above doesn’t help, your Credit Card Company or bank will have more information.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you’re still facing problems then please contact us with the following information:

• What operating system you use (e.g. iOS, Android, Windows 10, Mac OS X)
• What Internet Browser you are using or if via our App (e.g. Internet Explorer 11, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred

1. Repack your items in the original packaging. Ensure the packaging is intact, we don’t accept items retuned in a package different from the original package.
2. Send us an email at [email protected] stating your return request. An email stating where to return the item to will be sent back to you.
3. Once your item is received, our team will inspect the returned item. If your request in approved the refund will be processed, the refund will be sent to the payment medium used during checkout. 

You can go back to your order confirmation email sent to you containing your proof of payment receipt/invoice and print it out. The printout should be added in the package with the item to be returned.

Please note we’ve extended our returns to 14 days so a typical refund may take longer than usual.

A typical refund will take up to 14 days + your banks handling time.

We’ll be sure to keep you updated and send you an email as soon as your item arrives back at our warehouse, and again when we have processed your refund.

You’ve got 7 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

Unfortunately we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.

Visit our size guide page here for details on different sizing and how to run measurements.

Your order number will be on your dispatch email, parcels can only be tracked after they’ve been dispatched.

Deliveries are 5 – 15 days after your order is received and processed. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive within the delivery time frame. Need help? contact us here.

You can track your order Here.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Sorry an item’s missing; please double check it’s on your order confirmation, check your emails (including junk/spam) to see if you’ve been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please head over to our Contact Us section within 7 days of your order being delivered and we will sort it for you.

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP please head to our ‘Contact Us‘ section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

• Your name
• Order number
• Product name and code of the item ordered
• Product name and code of the item received
• Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our ‘Contact Us‘ tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

• Your Name
• Order Number
• Product Name and Code
• Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the ‘Contact Us‘ tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

Log into your account. Select account details and under ‘Account Details’, remove the email associated with your account and enter the new one and click save. You will need to enter your password for the change to be effected.

Log in your account, select “addresses” and you can either add a new billing and shipping address or edit an existing one. We are unable to amend the delivery address on an order which has already been placed.

If you know your password its simple! Log into your account using your current password, then under my account information section, you have the option to change your password. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn’t work, please get in touch via our ‘contact us‘ form or email our support team.