Refund and Returns Policy

Amakel will offer a refund, resend, or accept the return for any of the following cases:

  1. Orders Not Received

Amakel will not deal with the refund or resend if the tracking information shows the order is delivered.

  • Incorrect/insufficient Address.
  • No Such Number.
  • Recipient unknown.
  • Refused.
  • Do not pick up in time.
  • No safe delivery location.
  • Uncleared customs.
  • Others.

Notes：

  1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you as the customer need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Amakel takes no responsibility if products have been lost.
  2. If the logistics company provides return service to us, Amakel will not refund you when we receive the returned items.

2. Products Damaged

  1. Amakel offers a full refund or a replacement if packages are badly damaged when they arrived.
  2. Amakel offers a partial refund or a replacement if packages are partially damaged when they arrived (except thread, slightly wrinkled, small scratches etc.).

Notes：

For damaged products, please send us the pictures of tracking Label, damaged package and damaged products within 7 business days when the packages are delivered. If any of the pictures is missing, we will not accept the refund request.

3. Incorrect or Missing Products

Amakel has a strict quality control process before products are dispatched. Amakel will deal with incorrect or missing products as follows:

  1. For incorrect products, Amakel offers a full refund or replacement.
  2. For products with the wrong color, size which affects product function, Amakel offers a refund or resend if you provide a screenshot of your complaint including name, content, and date.
  3. For parts missing which doesn’t affect product function, Amakel may refund partially or resend the missing part; for parts missing that affect product function, Amakel resend the product only.
  4. For accessories, Amakel will resend the accessories.

Note：

For the size problem, Amakel will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly. Visit https://www.amakel.com/shop/size-chart/ for Amakel’s clothing size guide.

4. Orders Cancellation

For order cancellation, Amakel offers a full refund before orders are confirmed and start processing.

Note：

Once an order is confirmed and start processing, you will be charged $2.99 as shipping fee compensation if you cancel this order. Once an order is fulfilled, no refund will be accepted for order cancellation.

5. Orders Delayed

Order delayed refers to orders that are lacking tracking information and orders in transit, pending, expired for certain days counting from the date that order departed from warehouse. However, the following countries and shipping methods may be different:

  1. For orders shipped to the USA, it is after 60 days counting from the date that order departed from warehouse.
  2. For orders shipped by sea, it will be counted 100 days after departing from warehouse.

Amakel will NOT offer a refund, resend, or accept the return for any of the following cases:

1. Deadline of Orders

You cannot open a dispute if the order status is closed, the order close date usually is around 45 days.

Your dispute cannot be resolved when your order is closed.

2. Limit of Returns

Please return products within 10 days after receiving products. 

Products can be returned to our warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at our Warehouse. Most of them will be lost or damaged on the way.

Amakel will NOT take any responsibility for the damage or loss of the product that happened on its way to returning.

3. Unacceptable Disputes

Amakel shall not accept any unreasonable disputes, including but not limited to:

  1. The buyer does not like it.
  2. Products smell unusual.
  3. The buyer ordered the wrong items or SKU.
  4. The shipping address was incorrect.
  5. Tracking information deleted by logistics companies or local post offices.
  6. Orders marked as delivered, while consumer claims not receiving. Amakel may provide contact of local delivery for consumer complaint.

4. Service Products

Generally, Service products may not be accepted for return.

For service products without Amakel quality checking inspection, Amakel may not accept the disputes.

5. Force Majeure

Amakel takes no responsibility for any product damage or shipping delay caused by the act of God, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

However, Amakel will notify you by Email, Phone call, WhatsApp, etc.

 

Note: To open a dispute, send email to [email protected] providing details of the dispute product. The dispute will be processed by Amakel dispute team. Once it is approved, an email will be sent back to you with details on where to return the dispute item. 

For any enquiries concerning our refund and returns policy contact us at [email protected].